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Case Study • Housing & Registration

Managing the Housing Block and Credit Cards

How ME REGISTRATION streamlined room block assignments, credit card security, and multi-hotel communications across major events.

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The Profile

Large Meetings & City-Wide Events

Several of our customers were faced with managing sleeping room blocks for their large meetings and city-wide events.

  • Required assigning attendees to specific hotels right before the event.
  • Needed to securely capture credit card information to cover room night and cancellation fees for no-shows.
The Challenge

Manual Updates & Attrition Risks

Communicating back and forth with hotels to confirm assignments and manage changes was time-consuming and subject to errors.

  • Confirming housing details and confirmation numbers involved numerous emails between planners, hotels, and attendees.
  • High volume of changes made monitoring room block pick-up difficult, escalating potential attrition issues.
  • Standalone housing management modules added extra layers of complication and introduced data integrity risks.
The Solution

Streamlined Housing Block Management with ME REGISTRATION

Utilizing ME REGISTRATION with the HOUSING module streamlined the overall operation from initial registration through hotel confirmation and standardized communication between planners and hotels.

1. Bulk Changes & Direct Reporting

Bulk changes to move large groups of reservations in a few clicks and generate direct housing reports for hotels highlighting new bookings, cancellations, and modifications to reduce check-in errors.

2. Secure Credit Card Tracking & Invoicing

End-to-end encrypted tracking for no-show fees. Designated hotel contacts log in via 2FA to download details securely, while client staff have no access to card data. Master Account functionality allowed clients to receive organized invoices from hotels.

3. Real-Time Pick-Up & Personalized Confirmations

Monitor room block pick-up across multiple hotels in real time to proactively address inventory shortages or attrition. Receive hotel confirmation numbers and dispatch personalized email correspondence to recipients.

The Results

1. Staff Time: Time spent managing changes was drastically reduced, freeing staff to focus on other areas.
2. Ease of Reconciliation: Post-event audits that previously took weeks were completed in hours with extensive reporting.
3. Cost Reduction: Expenses were lowered by directly charging no-show/cancellation fees to individuals without staff involvement, attrition was better managed due to on-screen room night tracking throughout the process.
4. Lack of Errors: System-managed changes and cancellations kept mistakes to a minimum for seamless housing operations.

4 Immediate Benefits

Ready to Simplify Your Housing Management?

Experience secure credit card handling, bulk attendee transfers, and seamless hotel communication with ME REGISTRATION.